Dealing with “telemarketers” is one thing, you can hang up on them, but dealing with customer service people, well, that is entirely a different matter altogether. My quest was to somehow lower my ballooning rate per month with my cable/internet/phone provider. For lack of a better word, I am pissed at how much this monthly bill has shot up in the last year. So, my goal today was to lower it, even it means cutting the cord. For now the cord is still intact, but my patients is very thin, and my time with this service provider is nearing its end. It was my exchange of Q & As with the person on other end of the phone call that made me rethink my strategy of dealing with this business going forward.
The circular argument was three-fold. I asked for add-ons to be cut, and more specific, my entire “bundle” to be lowered to the lowest “pack” they had listed on their website. The counter argument was that none of the bundles could be broken, or reactivated unless I was a new customer. My final argument was to cut the cord completely, then re-enlist with the preferred services that I wanted at a later date. The answer was…, yes, but…, no.
We went over this thought experiment for nearly thirty minutes before I had to give up.
Then I brought up the point that what I saw on their website through my VPN was slightly different from when I was seeing it through my local I.P. Address. There was a pause. Silence; not a peep from her. I said “hello” a few times, and waited until she said something. After a minute, she asked me what was different on website, and then spewed off that use of a VPN maybe a violation of my user agreement. I laughed. I said that viewing the website through my VPN, I get to see all the bundles in their entirety, WITH PRICES, where as viewing it locally, I only see the upgrade bundles being offered. The mic drops. I added that “this is a very sad way of marketing and dealing with your customers.” She insisted that this was not the case. My B.S. meter’s needle just broke off from being buried in the red so far.
The cord will be cut very soon!